Returns, Cancellation & Refunds

To learn about the process, do read below:

How do I receive refunds?

• All refunds are in store credits only. Credits can be found in your profile and on payment page.
• Refunds are less discounts / shipping fees.
• A S$10 admin fee per transaction and bank charges will be deducted should there be a refund to your payment method.

1. Check validity of Return

What is Lovefreya's Return & Refund policy?

Our Policy last 30 days. If 30 days have gone by since delivery of your goods (base on tracking information), we cannot offer you a refund or exchange.

To be eligible, your item must be:

• Unused and in the same condition that you received it.
• Be in the original tag and packaging.
• Do not have any make up, perfume, stains, marks or scratches.

2. How do I return?

• Go to order page and click on "Return Request".
• Select eligible items for return.
• You will receive an email notification of approval or rejection.
• Upon approval, please follow return instructions.
• Refund will be issued after item inspection.

Please abide by return timeline. Lovefreya reserve the rights to cancel any request if we do not receive them in time.

NON-REFUNDABLE ITEMS: *pls note that if you return a non-refundable item, no refunds will be processed and item will be disposed off or sent back to you. You will have to bear postage charges*

• Intimate / Personal items
  - Lingerie with panties / attached panties
  - Panties
  - Stockings
  - Swimwear
  - Eye Masks
  - Face Masks
  - Earrings
  - Hair accessories
• Bedding items
• Sale items
• Donation Item (in the event of refund, it will be less donation amount)
• Handmade Leather bags
• Customised items
• Gift boxes
• Gift cards / Vouchers
• Warranties
• Shoes with its protective sole removed
• Any item not in its original condition, is damaged or has missing parts for reasons not due to our error.
• Any item that is returned more than 14 days after receiving your order (base on tracking information).
• Shipping cost for your purchase.